Frequently Asked Questions

Yes! To lock in your date and time, we require a 50% non-refundable deposit from the total amount. For soft play packages or hire items, a deposit and a fully refundable security bond are also needed.

Please note: we cannot hold spots without payment.

Great news – our parties can be held just about anywhere! We’ve hosted parties at hireable event spaces, town halls, and more. Just choose your ideal venue, and we’ll be there to set up the magic.

We understand that life happens! If the birthday child can’t attend, we’re happy to discuss rescheduling to a new date or time (subject to availability).

We allow a 10-minute grace period for late arrivals. If guests are still not there after that, you can choose to start without them or wait and pay for an extra hour (subject to availability of the next session).

Yes, we do! An extra charge may apply, depending on your location.

Yes, a deposit and a fully refundable security bond are required. The bond is returned if all items are returned without any issues.

To ensure your preferred date and time are available, we recommend booking at least 4-6 weeks in advance. This gives us enough time to plan, customise, and organise all the details to make your event unforgettable.

If you need to cancel your booking, refunds (minus the deposit) are possible if the cancellation is made at least 14 days before the event. Cancellations made less than 14 days before the event are non-refundable. However, we’re happy to discuss rescheduling to a new date (subject to availability) in case of sickness or unusual circumstances.

Changes to the event date, location, or start time must be made at least 7 days before the event. Please note that we cannot guarantee availability for changes made after this period.